Privacy & Data Protection
This Privacy Policy explains how Britsino collects, uses, stores and protects personal information when you visit our site, register an account or use our services. We take your privacy seriously and set out below the types of data we process, why we do so and how you can exercise your rights.
Types of data we collect
We collect a range of information to provide and manage your account, process payments and comply with legal requirements. This includes personal data, technical data, transactional records and activity information from your use of the site.
Personal data
Personal data may include your name, date of birth, contact details, address and government ID where required for verification. We also hold login credentials and verification records supplied during account registration and KYC checks.
Technical data
Technical data covers IP address, device identifiers, browser and operating system, language and location data inferred from your device or connection. We use this information to secure accounts, improve site performance and present content correctly on mobile and desktop.
Transactional and activity data
We record deposits, withdrawals, game play history, wager amounts and account balances. We also retain correspondence with support, complaints, disputed transactions and any responsible-gambling interactions you initiate.
How we use your information
We use personal and technical data to open and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations and handle customer support. With your consent we may also send marketing messages about promotions and offers; you can withdraw consent at any time.
Data protection practices
We implement reasonable security measures such as encryption, access controls and regular security reviews to protect personal data. Access to your information is limited to authorised staff and trusted service providers who need it to perform their duties. We retain data only as long as necessary for operational, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar tracking tools for essential site functions, analytics and optional marketing. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Disabling non-essential cookies may affect certain features.
Information sharing and third parties
We may share data with payment processors, identity verification services, analytics providers and other third-party partners who support our operations. We also disclose information when required by law or to protect our rights. All third parties are subject to contractual obligations to protect your data.
User rights
You have rights to access, correct or delete personal data, to object to or restrict processing, and to request data portability where applicable. You may also withdraw consent for marketing at any time. If you have concerns you can raise them with us or with a supervisory authority such as the Information Commissioner’s Office.
Access, correction and deletion
To request access, correction or deletion of your data please contact our privacy team at [email protected]. We will acknowledge requests and handle them in line with applicable law and our internal procedures.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site or by email where we hold your contact details. Please review this page periodically to stay informed about how we protect your information.